PEOI is growing exclusively with the help of volunteers. In 2006, PEOI has received expressions of interest to help from several thousands of persons with highly varied backgrounds and skill sets, and 800 volunteers have registered with PEOI in various capacities. Almost all new volunteers require guidance. There are approximately two dozen projects on which volunteers can work. Most tasks are already described in one of the "Volunteers Needed" projects. Because all the tasks are virtual, volunteers are likely to feel in a vacuum and isolated. They need someone to talk to in order to feel that the are not dealing strictly with a machine, and that their work is recognized and useful. Most initial contacts are established with John Petroff, and it is not possible for him to maintain continuous interaction with so many volunteers. That is where team leaders and group coordinators are absolutely essential.

Persons involved in volunteer management must provide the necessary coaching and motivation for the volunteers under their guidance to be as productive as they wish to be. The volunteer manager must be a highly outgoing and communicative individual. For most projects a knowledge of the subject matter or language is also necessary. As a leader of a group, the volunteer manager should demonstrate professionalism, have maturity and inspire respect. In practically all projects, volunteer managers do not need to write text, collect data, design materials or do other work, instead they activity is mostly in checking production quality, occasional editing and some proofreading, and even these tasks can be assigned by the coordinator to a member of the team (but for that John Petroff must be notified so that the team member's clearance is changed).

For coordinators, an ability to delegate work is essential, as is a talent for finding and utilizing volunteers' best capabilities. Attention to details and prompt follow-up are important. To the extent possible, volunteer managers should also take an active role in advising and formulating what PEOI's strategy should be.

To carry out the coaching task, a volunteer manager must be thoroughly familiar with the volunteer tasks of the project he/she is supervising, the procedures to use, the location of the needed information, and the state of the work in progress. In addition, it is also useful to have a general understanding of other projects and the process of development of PEOI entire organization. Finally, he/she must be interacting with other volunteer managers, share in a common vision, and report any problem or new idea pointed out to them by volunteers.

The projects for which volunteer managers are needed:
- each of the translation teams
- English as a second language
- French as a foreign language
- German as a foreign language
- Vocational course design
- Health care curriculum development
- IT curriculum development
- Curriculum of business courses
- country representatives team

In a nutshell, the coordinator must interact with the members of the team:
- make them feel part of a team,
- motivate them,
- tell them what they should be doing,
- explain to them how to do what they are asked to do, and
- help them with any problem they have except technical problems which should be directed to John Petroff.

For course translation and course development projects, before taking on the responsibility of coordinator, one should first become familiar with all the tasks for which team members can volunteer. This includes procedures such as

- Edit HTML text,

- Edit questions,

- Edit cases,

- Create questions,

- Upload images and

- Upload audio,

- Edit page,

- Edit procedure text,

Both the schedule in the procedures and the listing in Select my tasks, rely on a color scheme that indicates the stage of completion of the chapter or section of chapter:

- yellow: a file exists and no one has worked on it;

- green: a task exists for that file, but no one has chosen it;

- pink: the task for that file has been chosen by a team member;

- gray: the volunteer whose ID number appears has saved the file in the temporary folder;

- blue: the volunteer has clicked on the "Notify work completed" button and a message has been sent to that effect;

- purple: the file in the permanent folder postdates the file in the temporary folder, but may have been uploaded directly rather than moved from the temporary folder;

- black: the coordinator or appointed editor has moved the file to the permanent folder, and the task is considered completed.

As can be noted, in addition to maintaining records on all work performed on tasks, PEOI also sends out automated messages. A copy of such messages is sent to the one who performed the work, another is kept at PEOI, and a third copy is sent to the coordinator. Nevertheless, it is advisable for coordinators to glance at each schedule of work completed and the listing of chosen tasks with deadlines, to have an up to date vision of the team's progress.

It is of great importance for the coordinator to transmit to John Petroff any problem that anyone in team has encountered.