Foreword
-> 1 Introduction 
           Practice_questions 
           Assignments 
           Readings 
           Appendix 
           Quiz 
   2 24/7 knowledge 
   3 Destinations 
   4 Before_outsourcing 
   5 Legal_issues 
   6 Social-impact 
   7 Emerging trends in outsourcing 

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Comprehensive_test
Readings 
Class discussion
About authors